Service changes and visiting during the COVID-19 pandemic

During this COVID-19 pandemic there may be changes in the way some of our services work. Contact the service directly to check how services are being delivered and follow their advice.

Some of our services now offer video consultations. You should speak to your clinician if this is something you would like them to consider. You can find out more about video consultation here.



Contact the ward you wish to visit in advance for guidance and instructions for a safe visit.

You can read some general  NHS guidance on visiting healthcare inpatient settings.pdf [pdf] 89KB

If you need help in a mental health crisis during the COVID-19 pandemic outside office hours please contact our crisis team: Help in a crisis

For other medical advice and support contact your GP or visit NHS 111

Only visit your local Emergency Department for serious life-threatening conditions that need immediate medical attention including persistent severe chest pain, loss of consciousness, acute confused state, severe breathlessness, severe blood loss, serious burns or suspected stroke.

Intensive Home Treatment Team (IHTT)

The service provides specialist assessment, active therapy, treatment, and the opportunity for recovery, for older people with a mental health problem.

The Intensive Home Treatment Team (IHTT) enables people to have the choice to live as independently as possible. We believe people experiencing mental health problems are entitled to the highest quality care.

The service is delivered in people's own homes and we make every effort to prevent unnecessary admission to hospital or residential care.

Accessing our service

The service provides support under the following eligibility criteria:

  • The patient must have a GP in the area the service is being delivered. 
  • Be aged 65 or over with mental health difficulties
  • The service also sees patients of any age with working age dementia
  • People living alone who are at risk of self-neglect or are a danger to themselves or others
  • People who live with their carers and are under extreme stress
  • People in secondary, respite and residential care who could return home given an intensive period of support

Service opening hours

The service is provided in patient's own homes between 8am to 8pm, 7 days a week, 365 days a year.

Contact us

The teams are located across the following areas:

Tel: 01777 862 379

Mansfield and Ashfield
Tel: 01623 785 412

Tel: 0115 952 9491

Tel: 0115 956 0814

Newark and Sherwood
Tel: 01158 760149

Tel: 0115 969 1300
Ext: 14687

Support groups

Alzheimer's Society

Contact the Alzheimer Society helpline: 0300 222 1122 or the Live Online Advice Service for dementia information and support.


The Samaritans

The Samaritans provide 24 hour, confidential, emotional support for anyone in crisis. Telephone:116 123 (24 hours).



SANE services provide practical help, emotional support and specialist information to individuals affected by mental health problems, their family, friends and carers.
Helpline: 0845 767 8000 (1pm – 11pm).

Support Forum:


No Panic

Helpline, advice, counselling and self-help for people who experience anxiety, panic attacks, phobias or compulsive disorders.
Freephone: 0808 808 0545 (10.00 a.m – 10.00 p.m every day).

NHS 111

Crisis Nottingham County South 0300 123 2901 

The silver line 0800 4 70 80 90


Information for health professionals

To refer a patient to the Intensive Recovery Intervention Service (IRIS) please call the service for the relevant locality from the contact us section.


Service commissioned by

Local Clinical Commissioning Groups



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